Cyntra Technologies LLC
A formal capability and registration summary suitable for vendor onboarding, procurement review and security questionnaires.
1. Legal & registration
| Legal entity name | Cyntra Technologies LLC |
|---|---|
| Trading name | Cyntra Technologies |
| Entity type | Limited Liability Company (LLC) |
| State of registration | Kentucky |
| Country of registration | United States |
| Principal office | 212 N 2nd St, Ste 100, Richmond, KY 40475 |
| Business classification | B2B IT solutions and software development |
| Governing law | Laws of the Commonwealth of Kentucky, United States |
| Jurisdiction | State and federal courts of Madison County, Kentucky |
| General email | [email protected] |
| Sales email | [email protected] |
| Support email | [email protected] |
2. Service practices
Twelve engineering practices covering 62 individually scoped services.
3. Software portfolio
Twenty-five deployable B2B platforms across twelve categories, available as subscription, one-time licence with source code, or quoted enterprise deployment.
4. Industries served
5. Delivery methodology
Engagements follow a ten-stage lifecycle: discovery call, requirement analysis, solution strategy, UI/UX design, development, testing and QA, security review, deployment, training and handover, then support and optimisation. Architecture always precedes build; security review always precedes deployment.
Delivery is incremental with working software demonstrated fortnightly. Each phase carries defined deliverables and acceptance criteria, with a five-business-day acceptance window. Scope changes are handled through written change orders stating cost and timeline impact before work proceeds.
Quality & warranty
Custom deliverables carry a 90-day conformance warranty from acceptance. Each engagement includes a post-launch support period of 30 to 90 days depending on engagement size, covering stabilisation as well as warranty defects.
Intellectual property
On receipt of all amounts due, intellectual property in custom deliverables transfers to the client, including source code, designs and documentation. Repositories and infrastructure account access are handed over. Cyntra retains ownership of pre-existing tools and general know-how, with a perpetual non-exclusive licence granted for any such component embedded in client deliverables.
6. Commercial terms
| Currency | United States dollars (USD) |
|---|---|
| Fixed-price packages | 20 published packages with defined deliverables |
| Deposit structure | 30–50% depending on engagement size; under $3,000 payable in full |
| Milestone payments | Tied to accepted deliverables, not calendar dates |
| Standard payment terms | 14 days from invoice date |
| Accepted methods | Card and ACH via Stripe; wire transfer above $25,000 on request |
| Late payment | 1.5% per month or the maximum permitted by Kentucky law |
| Subscriptions | Billed monthly in advance, cancellable at any time |
| Refunds | Proportional to work not performed — see Refund Policy |
7. Security & data handling
- Encryption in transit and at rest across all client systems we operate.
- Least-privilege, time-bound access; credentials held in a managed secret vault.
- Production data is not used in development or test environments unless strictly necessary, and then only masked.
- Multi-factor authentication enforced on all administrative systems.
- Dependency and static analysis scanning in continuous integration.
- Audit logging on sensitive record access and privileged actions.
- NDAs executed before receiving client material; DPAs and BAAs where the data class requires them.
- Card data never touches Cyntra infrastructure — all payment collection is via Stripe.
- Subcontractors bound by equivalent confidentiality and security obligations.
8. Policy documents
All policies are publicly accessible and versioned. The version accepted at the time of an engagement is snapshotted against that engagement record.
| Policy | Version | Effective |
|---|---|---|
| Terms and Conditions | 2.1 | 2026-01-15 |
| Privacy Policy | 2.0 | 2026-01-15 |
| Payment Policy | 1.8 | 2026-01-15 |
| Refund Policy | 1.6 | 2026-01-15 |
| Service Agreement Policy | 2.0 | 2026-01-15 |
| Software License Policy | 1.5 | 2026-01-15 |
| Subscription Policy | 1.4 | 2026-01-15 |
| Project Delivery Policy | 1.7 | 2026-01-15 |
| Maintenance and Support Policy | 1.5 | 2026-01-15 |
| Confidentiality Policy | 1.3 | 2026-01-15 |
| Cookie Policy | 1.2 | 2026-01-15 |
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Cyntra Technologies LLC · 212 N 2nd St, Ste 100, Richmond, KY 40475