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Support questions

Common support and process questions

How does a Cyntra engagement typically start?
With a free 45-minute discovery call. We discuss your situation and give an honest view on whether technology is the right answer. If it is, we outline the approach and indicative budget range. Significant builds then usually begin with a paid discovery engagement that produces documented scope, architecture and a defensible estimate before any build commitment.
Who owns the code and intellectual property?
You do. On final milestone payment, all intellectual property, source repositories and infrastructure accounts transfer to you. Cyntra retains no license requirement over work we build for you. Licensed products (Admin Starter Kit) are the exception and are covered by their own licence terms.
How do you keep projects from overrunning?
Fixed architecture before build, fortnightly demos against working software, and a written change-order process for anything outside approved scope. Overruns usually come from undefined scope rather than slow engineering, which is why we invest heavily in the discovery phase.
What happens if we need something outside the agreed scope?
We raise a change order with cost and timeline impact before doing the work. You approve or decline it. Nothing outside approved scope is absorbed silently or billed as a surprise.
What happens after launch?
Every engagement includes a post-launch support period (30–90 days depending on size) covering defects and stabilisation. Most clients then move onto a maintenance retainer or support package for continuous evolution. We do not require ongoing engagement, and we hand over everything needed for another team to take it on.
Will you support software you did not build?
Yes, after a handover assessment of the codebase and infrastructure. We report honestly on supportability, and if the code is in a state we cannot responsibly support we say so rather than take the retainer.
Existing clients: email [email protected] and our team will respond against the targets above.
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Ready to turn your idea into software that works?

Talk to a senior engineer, not a sales desk. We will tell you honestly whether technology is the right answer — and what it should cost if it is.

Cyntra Technologies LLC · 212 N 2nd St, Ste 100, Richmond, KY 40475