Written to be read, not to be impenetrable
All 11 policies are publicly accessible and versioned. The version in force when you enter an engagement governs that engagement, and the exact versions accepted at checkout are recorded against your submission.
Terms and Conditions
The general terms governing use of the Cyntra Technologies website, client portal and the provision of our services.
Privacy Policy
What personal information we collect, why we collect it, who we share it with and the rights you have over it.
Payment Policy
How we invoice, what payment terms apply, which methods we accept and what happens if payment is late.
Refund Policy
When refunds are available, when they are not, and how to request one. Written plainly so there are no surprises.
Service Agreement Policy
How engagements are scoped, delivered, changed and accepted — including warranty, IP transfer and dependencies.
Software License Policy
Licence terms for Cyntra software products, including subscription access, one-time licences and source-code delivery.
Subscription Policy
How subscriptions bill, renew, change and cancel — including what happens on failed payment.
Project Delivery Policy
How we run projects: phases, communication cadence, status reporting, escalation and what we expect from you.
Maintenance and Support Policy
Support channels, priority definitions, response targets and what maintenance plans include and exclude.
Confidentiality Policy
How we protect your confidential information, how our people are bound, and what we will and will not disclose.
Cookie Policy
What cookies and similar technologies this website uses, why, and how to control them.
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Cyntra Technologies LLC · 212 N 2nd St, Ste 100, Richmond, KY 40475