Direct answers, including the uncomfortable ones

With a free 45-minute discovery call. We discuss your situation and give an honest view on whether technology is the right answer. If it is, we outline the approach and indicative budget range. Significant builds then usually begin with a paid discovery engagement that produces documented scope, architecture and a defensible estimate before any build commitment.

You do. On final milestone payment, all intellectual property, source repositories and infrastructure accounts transfer to you. Cyntra retains no license requirement over work we build for you. Licensed products (Admin Starter Kit) are the exception and are covered by their own licence terms.

Yes for most engagements — typically 30–50% depending on project size, with the balance against delivery milestones. Packages under $3,000 are payable in full upfront. Subscription products bill monthly with no deposit.

Fixed architecture before build, fortnightly demos against working software, and a written change-order process for anything outside approved scope. Overruns usually come from undefined scope rather than slow engineering, which is why we invest heavily in the discovery phase.

We raise a change order with cost and timeline impact before doing the work. You approve or decline it. Nothing outside approved scope is absorbed silently or billed as a surprise.

Card data never touches Cyntra infrastructure. All payment collection uses Stripe embedded checkout, so card details go directly to Stripe. We store only the transaction reference and status, which keeps your PCI scope at the lowest SAQ-A level.

Every engagement includes a post-launch support period (30–90 days depending on size) covering defects and stabilisation. Most clients then move onto a maintenance retainer or support package for continuous evolution. We do not require ongoing engagement, and we hand over everything needed for another team to take it on.

Yes, after a handover assessment of the codebase and infrastructure. We report honestly on supportability, and if the code is in a state we cannot responsibly support we say so rather than take the retainer.

Cyntra Technologies is registered in the Commonwealth of Kentucky, United States, with its principal office in Richmond. We serve clients across the United States and internationally, and all contracts are governed by Kentucky law unless otherwise agreed.