Payment Policy

1. Currency and pricing

All prices are quoted and charged in United States dollars (USD) unless expressly agreed otherwise in writing.

Published prices are exclusive of applicable taxes. Where sales tax or other transaction tax applies, it is calculated and shown before payment and itemised on the invoice.

Prices shown on the website are indicative starting prices. The price for your engagement is the amount stated in your proposal, package purchase or invoice.

2. Payment methods

We accept major credit and debit cards and ACH bank transfer through Stripe embedded checkout. Card details are submitted directly to Stripe; Cyntra does not receive, process or store card numbers.

For engagements above $25,000 we can accept wire transfer against an invoice on request.

We do not accept cash, cheques, cryptocurrency or payment through third-party consumer payment applications.

3. Deposits and payment structures

Packages and services under $3,000 are payable in full before work begins.

Engagements between $3,000 and $25,000 typically require a deposit of 40–50%, with the balance due on delivery or against defined milestones.

Engagements above $25,000 typically require a 30% deposit with the remainder structured across delivery milestones set out in the proposal.

Subscription products and monthly retainers are billed monthly in advance, with no deposit.

The structure applicable to your engagement is stated in your proposal or at checkout before you commit.

4. Invoicing and terms

Invoices are issued electronically and are available in your client portal. A copy is emailed to the billing contact you nominate.

Standard payment terms are 14 days from invoice date unless otherwise stated. Milestone invoices are due on issue where the milestone has been accepted.

Card payments made through checkout are due immediately and a receipt is issued automatically on successful payment.

5. Late payment

Where an invoice remains unpaid after its due date we will issue a reminder. If it remains unpaid 10 business days after the due date we may suspend delivery, portal access or software access until payment is received.

Overdue amounts may attract interest at 1.5% per month or the maximum rate permitted by Kentucky law, whichever is lower, calculated from the due date.

Where recovery action becomes necessary, reasonable costs of recovery may be added to the outstanding balance.

We will always contact you before suspending anything. If you anticipate a payment difficulty, tell us early — we would rather agree a schedule than suspend a project.

6. Subscriptions and renewals

Subscription products and monthly retainers renew automatically on the same day each month until cancelled in accordance with the Subscription Policy.

Where a subscription payment fails, we retry according to an automated schedule and notify you. Continued failure may result in suspension as described in the Subscription Policy.

7. Disputed amounts

If you believe an invoice is incorrect, notify us within 10 business days of the invoice date with details. We will investigate and respond within five business days.

Undisputed portions of an invoice remain payable on the original terms while a dispute is under review.

Initiating a card chargeback without first raising the matter with us is a breach of these terms. We will always attempt to resolve a billing concern directly and promptly.

8. Payment mode and inquiry mode

This platform operates in one of two configured modes. In payment mode, fixed-price services, packages and software may be purchased directly through Stripe embedded checkout. In inquiry mode, online payment is disabled and the same selections are submitted as enquiries for follow-up by a Cyntra advisor.

The mode is controlled through secure server-side configuration. Where online payment is unavailable, no payment obligation arises from submitting an enquiry.

9. Taxes

Cyntra is registered in Kentucky and charges applicable state and local transaction taxes where required. Where you are exempt, provide valid exemption documentation before invoicing.

For clients outside the United States, you are responsible for any withholding tax, import duty, VAT or GST arising in your jurisdiction. Amounts payable to Cyntra are stated net of any such deduction.