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Managed IT SupportRecommendedOngoing

Maintenance Retainer

Reserved monthly engineering time to keep improving your software.

Fixed price
$2,400/ month

OngoingTypical timeline
4Defined deliverables

Fixed architecture before build Written change-order process Full IP transfer on final payment 90-day conformance warranty
Overview

What this engagement is

Software that does not change decays. A maintenance retainer reserves senior engineering capacity each month for enhancements, technical debt and dependency currency — with unused capacity rolling forward one month.

Problems this solves

  • No budget set aside for continuous improvement
  • Small enhancements repeatedly waiting for a new project
  • Technical debt compounding with no time allocated
  • Hunting for developer availability every time
  • Unpredictable one-off development invoices

What is included

Reserved senior engineering hours each month
Enhancement delivery from an agreed backlog
Technical debt and refactoring work
Dependency and framework version currency
Performance monitoring and optimisation
Monthly planning and reporting call

Deliverables

01Monthly delivery report against the backlog
02Maintained, current codebase
03Prioritised backlog with estimates
04Performance trend reporting

How we run it

1Backlog establishment and prioritisation
2Monthly planning cycle
3Delivery and reporting
4Quarterly roadmap review

Security considerations

  • Security updates prioritised ahead of feature work
  • Dependency scanning each cycle
  • Access reviewed quarterly

Optional add-ons

Add-onPrice
Additional 20 hours/month$2,800
Dedicated engineer (0.5 FTE)$7,900

Add-ons are quoted alongside the base engagement and confirmed in your proposal before work begins.

Questions about this service

What if we do not use the hours?
Unused hours roll forward one month. Beyond that they expire — the retainer reserves capacity, which has a cost whether or not it is consumed.
Related packages

Fixed-price options covering this work

Where scope can be defined precisely upfront, these packages remove the need for a discovery engagement.

Managed IT and Support

Maintenance and Support Retainer

Reserved monthly engineering capacity for your custom software.

$2,400/ month
Ongoing — monthly Continuous support
  • 20 reserved senior engineering hours per month
  • Defect triage and resolution with response targets
  • Enhancement delivery from an agreed backlog
  • Dependency and framework version currency
  • +4 further deliverables

Recommended for: Individuals running custom software that needs continuous improvement

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Ready to turn your idea into software that works?

Talk to a senior engineer, not a sales desk. We will tell you honestly whether technology is the right answer — and what it should cost if it is.

Cyntra Technologies LLC · 212 N 2nd St, Ste 100, Richmond, KY 40475

Maintenance Retainer
$2,400 / month
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