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Managed IT SupportOngoing

Technical Support Package

Ongoing support for the app or site Cyntra or someone else built for you.

Fixed price
$1,250/ month

OngoingTypical timeline
4Defined deliverables

Fixed architecture before build Written change-order process Full IP transfer on final payment 90-day conformance warranty
Overview

What this engagement is

Custom software needs someone who understands it when something breaks. Cyntra provides application-level support — bug triage, fixes, small enhancements and dependency currency — with defined response times.

Problems this solves

  • Your app or site has no support arrangement
  • The original developer is no longer available
  • Bugs piling up with nobody to fix them
  • Dependencies falling behind and becoming risky
  • Small changes waiting months

What is included

Bug triage and prioritisation with response targets
Defect resolution within the monthly allowance
Minor enhancements from the included hour pool
Dependency and security update management
Uptime monitoring and incident response
Monthly support reporting

Deliverables

01Support portal with ticket tracking
02Monthly support and change report
03Dependency currency status
04Uptime and incident record

How we run it

1Codebase and infrastructure handover assessment
2Monitoring setup
3Steady-state support
4Quarterly technical review

Security considerations

  • Dependency vulnerability monitoring
  • Security patch prioritisation
  • Access limited to required environments

Optional add-ons

Add-onPrice
Additional 10 hours/month$1,450
Weekend/out-of-hours coverage$850
Priority 2-hour response$650

Add-ons are quoted alongside the base engagement and confirmed in your proposal before work begins.

Questions about this service

Will you support software you did not build?
Yes, after a handover assessment. We review the codebase and infrastructure first, and report honestly on supportability and any prerequisites.
Related packages

Fixed-price options covering this work

Where scope can be defined precisely upfront, these packages remove the need for a discovery engagement.

Managed IT and Support

Maintenance and Support Retainer

Reserved monthly engineering capacity for your custom software.

$2,400/ month
Ongoing — monthly Continuous support
  • 20 reserved senior engineering hours per month
  • Defect triage and resolution with response targets
  • Enhancement delivery from an agreed backlog
  • Dependency and framework version currency
  • +4 further deliverables

Recommended for: Individuals running custom software that needs continuous improvement

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Learning platform for instructors and creators, with cohorts, assessments and certification.

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7–14 business days
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Setup
5–12 business days
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Ready to turn your idea into software that works?

Talk to a senior engineer, not a sales desk. We will tell you honestly whether technology is the right answer — and what it should cost if it is.

Cyntra Technologies LLC · 212 N 2nd St, Ste 100, Richmond, KY 40475

Technical Support Package
$1,250 / month
Get Access