Each engagement below includes the baseline we measured before building and the result afterwards. Client names are anonymised by default under our Confidentiality Policy — sector, scale and the specific problem are shown so you can judge relevance.
A four-campus training provider processed every enrolment through four spreadsheets and a manual invoice step. Average time from application to confirmed enrolment was nine working days, and roughly 12% of applicants dropped out during the wait. Fee collection required a weekly manual chase list, and term reporting took two staff three days to assemble.
Six clinics scheduled entirely by phone, with front-desk staff spending an estimated 11 hours per week per location on booking calls and paper intake re-keying. No-show rates averaged 19%, and there was no consolidated view of provider utilisation across sites.
A distributor selling to both trade accounts and consumers was constrained by a hosted platform that could not express customer-specific pricing or credit terms. Mobile largest-contentful-paint was 4.8 seconds, stock accuracy sat at 82%, and trade customers phoned orders through because the site could not show their pricing.
Portal leads landed in a shared inbox where average response time was over four hours — well past the point at which conversion collapses. Transaction documents lived across personal drives, commission statements were rebuilt manually each month, and disclosure trails were hard to reconstruct when disputed.
Reconciliation ran on spreadsheets with no audit trail, month-end close took eleven working days, and a prior control audit had raised six findings. Regulatory reporting packs were assembled manually, and evidencing access reviews was effectively impossible.
Dispatch was planned on spreadsheets with no live status. Customer service handled roughly 340 "where is my load?" calls per week that staff often could not answer. Proof of delivery arrived on paper days later, delaying invoicing by an average of five days.
Time was captured late — often reconstructed at week-end — which eroded realisation through forgotten work and unbillable write-offs. Engagement scope changes were agreed in email and frequently absorbed rather than billed. Invoicing took eight days of partner and finance effort each month.
Daily site reports were captured on paper and frequently lost. Variations were agreed verbally and disputed at claim time, with roughly $600,000 in annual variation value written off. Subcontractor insurance certificates expired unnoticed, and cost-to-complete was only visible after month-end.
-70%Variation disputes
8 days fasterProgress claim submission
React NativeTypeScriptPostgreSQLEncrypted local storage
A founding team with deep domain expertise but no senior engineering needed to reach paying customers before their runway forced a raise. A previous contractor had produced a prototype with no multi-tenancy, no billing and no test coverage — unusable as a foundation.
Twenty-three point-to-point interfaces had accumulated over fifteen years between a legacy core system and surrounding applications. Every change required regression testing across all of them, integration maintenance consumed two full-time contractors, and a previous replacement attempt had been abandoned after eighteen months.