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Managed IT SupportPopularOngoing

Managed IT Support

Your outsourced IT function with defined response commitments.

Fixed price
$1,450/ month

OngoingTypical timeline
5Defined deliverables

Fixed architecture before build Written change-order process Full IP transfer on final payment 90-day conformance warranty
Overview

What this engagement is

Cyntra operates as your IT department: user support, device management, patching, vendor coordination and improvement planning — under a written response agreement with monthly reporting, not best-effort goodwill.

Business problems this solves

  • IT handled by whoever is least busy
  • No defined response time when something breaks
  • Devices unmanaged, unpatched and inconsistently configured
  • Vendor issues taking days of internal coordination
  • Onboarding and offboarding handled ad hoc

What is included

Help desk with defined response targets
Device management, patching and configuration baselines
Identity and account lifecycle management
Software licence tracking and renewal management
Vendor liaison and escalation
Backup monitoring and restore testing
Quarterly IT improvement planning
Monthly service reporting

Deliverables

01Configured help desk with documented SLAs
02Managed device estate with compliance reporting
03Asset and licence register
04Onboarding/offboarding runbooks
05Monthly service reports

How we run it

1Discovery and asset audit
2Onboarding and baseline establishment
3Steady-state support
4Quarterly improvement reviews

Security considerations

  • Device encryption and compliance enforcement
  • MFA enforced across all accounts
  • Privileged access management with session logging
  • Security awareness training delivery

Optional add-ons

Add-onPrice
Additional user (monthly)$38
24/7 support coverage (monthly)$1,200
On-site visits (per day)$950

Add-ons are quoted alongside the base engagement and confirmed in your proposal before work begins.

Questions about this service

How is this priced?
Per-user monthly pricing based on headcount and device count, with the base plan covering up to 15 users. Pricing is transparent and reviewed annually.
Do you handle hardware procurement?
Yes — specification, procurement coordination, configuration and asset registration are included.
Related packages

Fixed-price options covering this work

Where scope can be defined precisely upfront, these packages remove the need for a discovery engagement.

Popular
Managed IT and Support

Monthly IT Support Plan

Your outsourced IT function with defined response commitments.

$499/ month
Ongoing — monthly Continuous support
  • Help desk with one-hour critical response target
  • Device management, patching and configuration baselines
  • Identity and account lifecycle management
  • Software licence tracking and renewal management
  • +5 further deliverables

Recommended for: Businesses up to 15 users without internal IT

Managed IT and Support

Maintenance and Support Retainer

Reserved monthly engineering capacity for your custom software.

$2,400/ month
Ongoing — monthly Continuous support
  • 20 reserved senior engineering hours per month
  • Defect triage and resolution with response targets
  • Enhancement delivery from an agreed backlog
  • Dependency and framework version currency
  • +4 further deliverables

Recommended for: Businesses running custom software that needs continuous evolution

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Platforms that may remove the need to build

Before a custom build, check whether one of our deployable platforms already covers 80% of your requirement.

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CRM Systems

Cyntra Pipeline CRM

B2B sales pipeline with quoting and forecast discipline

Lead-to-close pipeline management with quoting, sequences and forecasting built for B2B deal cycles.

Leads & EnrichmentAccounts & ContactsDeals & PipelineQuotes & Proposals+4 modules
Industry fit: professional services, real estate, nonprofits +2
$349/ month
Setup
5–10 business days
Subscribe
CRM Systems

Cyntra Realty CRM

Deal flow, listings and transaction documents in one place

Real-estate CRM with listing syndication, transaction checklists and commission calculation.

Leads & RoutingListingsMatchingTransactions+4 modules
Industry fit: real estate, construction, professional services
$449/ month
Setup
10–15 business days
Subscribe
Enterprise
ERP Systems

Cyntra ERP Core

Modular operations backbone for product businesses

Inventory, purchasing, production and finance modules deployed phase by phase.

InventoryPurchasingProductionSales Orders+4 modules
Industry fit: ecommerce, logistics, automotive +2
Custom Quote
Setup
8–20 weeks per phase
View platform
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Ready to turn your business process into a scalable digital system?

Talk to a senior engineer, not a sales desk. We will tell you honestly whether technology is the right answer — and what it should cost if it is.

Cyntra Technologies LLC · 212 N 2nd St, Ste 100, Richmond, KY 40475

Managed IT Support
$1,450 / month
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